Host - Mii amo
Job Description
At Mii amo, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!
How you will enjoy your day:
To provide and facilitate excellent food and beverage service to our guests in an expedient, professional and courteous manner. Assist where necessary in Café.
Work Performed:
- Arrive at scheduled start time in appropriate uniform and ready for work
- Uniform must be neat and pressed
- Collect and set up any necessary equipment to perform job
- Collect keys and complete all opening and closing side work duties
- Seat guests in the Café and controls flow of guest seating according to appropriate standards and guidelines
- Remain in sight of hostess stand during duration of scheduled shifts excluding time spent on lunch break and breaks
- Deliver food and drinks when necessary
- Bus and completely reset tables throughout shift
- Ensure that staff has a current VIPs guest list, and destination guest list in key places and familiarizes himself/herself with names on those lists
- Answer all calls within 3 rings using designated verbiage, standards and guidelines
- Understand and utilize reservation and spa software
- Make reservations for guests in proficient and professional manner
- Recognize guests by name, and use names whenever possible (three times including during a phone call)
- Thank guests for dining with us and warmly welcome back
- Know all menus and familiar wine lists
- Keep work station clean at all times
- Regularly check guest bathroom, ensuring it is tidy and notify Housekeeping or Engineering if it needs service
- Maintains par levels of selected supplies
- Read all memos
- Maintain positive and professional attitude towards guests and coworkers
- Must be able to operate Rio in proficient manner
- Maintain a positive and professional attitude towards guests and co-workers
- Report to Café Manager or Supervisor before ending work shift
- Report any guest dissatisfaction, mishandled reservations and opportunities to management in a timely manner
- Act as an ambassador of Enchantment Resort and Mii amo by speaking positively of the property at all times
- Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction
- Take orders for in-room dining in a complete and timely fashion as necessary
- Know resort layout, amenities, hours of operations, special attractions and occasions
- Work efficiently and as a team
- Other duties as assigned
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply OnlinePay: up to $15.85/hour
15.85 To 15.85 (USD) Hourly
Posted: 6/5/2023
Job Reference #: 1862