Job Description

Job Details
Entry
Mii amo Spa - Sedona - Sedona, AZ
Full Time
High School
$12.50 - $12.50 Hourly
Varies
Hospitality - Hotel
Description

Basic Function:

Provide Mii amo Destination Guests, Enchantment guests and owners with the highest quality of service and spa experience possible. Perform standard functions as a coordinator in both front desk and reservation areas while maintaining the highest example of guest service standards, following through with recovery situations and maintaining facility standards

Work Performed:

  • Create a guest experience that is of the highest level of service, by utilizing resources and cross-departmental communication. Knows each Mii amo guest by name upon check in
  • Never ask a question that we have the answer to. This includes knowledge of all previous preferences, and taking ownership of every guest interaction to elevate our level of service
  • Operate in accordance with all Enchanting Basics and Mii amo Vision
  • Uphold all standards of service for booking service reservations, checking guests in for treatments, and checking out guests after treatments
  • Utilize suggestive selling and up-sell techniques when scheduling treatments by engaging guests to understand deeper needs and educating the guests on options/selections that would meet their needs. Act as guides rather than ticket taker when booking by using Motivational Interviewing
  • Is able to offer additional explanation of all treatments, classes and lectures/special events while communicating with guests
  • Complete daily assigned checklists and job duties with a sense of urgency
  • Coordinate rooms on arrival days, by working with room-setter and housekeeping to ensure zero defects upon check in
  • Communicate effectively between departments and within the department so that each coordinator can operate with a full understanding of guests and possible issues
  • Check Destination guests into their rooms following in-room arrival procedures and check out procedures
  • Record all defects and provides solutions to ensure guest satisfaction with maintenance or housekeeping requests by utilizing full-circle customer service, especially when requests are not immediately met
  • Maintain work-order log on a daily basis, owning all issues and alerting management for ongoing issues.
  • Active knowledge of all guest areas resort wide, including concierge, ER front desk, Activities Department etc.
  • Communicate resort wide cancellations/changes that may negatively impact guest experience
  • Handle guest complaints courteously, offers solutions and follows through everything requested by guest until there is a satisfactory conclusion
  • Maintain spa desk bank
  • Balance treatments for therapists in absence of a manager
  • Book treatments to maximize efficiency of therapists/rooms for increased revenue
  • Evaluate and prepare final guest folios
  • Maintain knowledge of package components in Visual One, and troubleshoot common issues
  • Walk spa facilities with a critical eye to ensure appropriate cleanliness and guests needs are being met, with special attention to general front desk area
  • Know all safety and emergency procedures/ accident prevention policies
  • Other duties as assigned

Supervision Exercised: None

Supervision Received: Front Office Manager, Front Desk Supervisor, MA Reservations Supervisor

Qualifications

Minimum Requirements:

  • High school education or equivalent work experience.
  • Some college preferred.
  • Prior guest relations training as a Spa Coordinator.
  • Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease.
  • Strong computer skills required.
  • Safety sensitive position.

Physical Requirements:

  • Lifting up to 50 pounds
  • 90% Standing
  • 10% Walking, sitting and bending
  • Hearing and manual dexterity
  • Distance vision 1-3 feet

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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